Refund policy

NO RETURN & NO REFUND POLICY — GRIZXÉ

Last Updated: 15 September 2026

At GRIZXÉ, every order is prepared with care and quality in mind. To maintain product hygiene and ensure a consistent customer experience, all sales are final.

1. NO RETURNS

We do not accept returns or exchanges once an order has been placed and processed.

Customers are requested to carefully check the size chart, product description, colour, and other product details before placing an order.

2. NO REFUNDS

All purchases made through GRIZXÉ are non-refundable.

Refunds will not be provided for:

Change of mind
Incorrect size selected by the customer
Incorrect colour or design selected by the customer
Personal preference regarding fit or appearance
Delays caused by courier or delivery partners
Failure to accept or receive a shipment after placing an order

3. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

If you receive a product that is damaged, defective, or different from the product you ordered, please contact us as soon as possible after delivery.

You may be required to provide clear photographs or videos of the product and its packaging so that we can verify the issue.

If the issue is confirmed to have occurred due to an error or defect on our part, GRIZXÉ may, at its discretion, provide a replacement or another appropriate resolution.

4. ORDER CANCELLATION

Once an order has been processed, it cannot be cancelled or modified.

If you need to request a change or cancellation, contact us immediately after placing the order. We will try to assist where possible, but changes are not guaranteed once processing has begun.

5. DELIVERY ISSUES

GRIZXÉ is not responsible for delays caused by courier partners or circumstances beyond our reasonable control.

Customers are responsible for providing a complete and accurate shipping address and contact information.

If a parcel is returned to us because the customer was unavailable, refused delivery, or provided an incorrect address, any additional shipping arrangements may be subject to additional charges.